[00:00:00] Welcome and Introductions
Lawrence LeBrocq, managing partner of Garces, Grabler & LeBrocq and host of Victim to Victory, welcomes Hayden Haskins, CEO and cofounder of SpeedAI. LeBrocq opens by congratulating Haskins on the birth of his first child before turning the conversation to the firm’s focus on intake. Haskins confirms he is catching up on sleep and ready to dig in.
[00:01:19] What SpeedAI Is and Why It Was Built
Haskins explains that SpeedAI is an always-on AI intake agent that does not answer calls but listens to every call, qualifies leads, grades agents, and flags missed opportunities through Lead Rescue. He draws on 12 years in legal marketing to describe the frustration of watching firm after firm launch marketing campaigns, generate leads, and then fail to convert them because of intake failures.
[00:03:49] How the Platform Works Under the Hood
Haskins walks through the technical workflow: every call is pushed into SpeedAI, transcribed, run through sentiment analysis, and scored against the firm’s own case qualifying criteria. The system then determines whether a viable case was not retained and surfaces it to leadership. He notes that the market’s attention to intake has improved meaningfully over the past three to five years.
[00:03:48] Common Lead Leaks: The Gatekeeper Mindset and Statute Errors
Haskins describes how intake agents, fielding 25 to 30 calls per day, develop a gatekeeper reflex that causes them to disqualify callers faster than they qualify them. He shares a specific example of an agent misquoting the statute of limitations, believing two years had lapsed when only a year and ten months had passed. Lead Rescue caught the error, prompted a callback, and the case was signed.
[00:06:29] Why Manual Call Auditing Cannot Scale
Haskins traces SpeedAI’s origins to an intake coaching program at Drive Law Firm Marketing, where coaches sampled five calls per agent per week. Against a baseline of 100 calls per week per agent, that sampling rate leaves a 95 percent chance of missing something material. He calls manual auditing a massive time suck and argues there was no viable alternative at scale until SpeedAI.
[00:08:23] Intake as the Last Differentiator in a Commoditized Market
Haskins argues that from 2012 to 2014, hungry attorneys without big advertising budgets won market share by dominating the internet. That playing field is now level. Traditional advertising, SEO, and referrals are table stakes for every firm. The only remaining differentiator, he says, is how a firm treats someone when they call.
[00:10:08] How SpeedAI Filters Alerts to Avoid Notification Fatigue
Haskins explains the onboarding process: SpeedAI walks through each case type with the intake team, mapping must-have qualifiers and absolute disqualifiers. The system then alerts leadership only when a wanted case type with a qualifying fact pattern was not retained, eliminating noise and keeping firms focused on the leads that matter most.
[00:13:38] The First Lead Ever Rescued: A Child Injury Case
Haskins tells the story of the very first case SpeedAI flagged before the product was officially launched. A father following an ambulance to the hospital after his 18-month-old son fell through a missing baluster on an apartment balcony called a law firm. The intake agent repeatedly demanded photographs the father could not provide. He hung up. Lead Rescue flagged the call immediately. The firm sent a supervisor to the hospital, signed the client, and the case is projected to settle in the mid to high six figures.
[00:17:25] Empathy, Coaching, and the Limits of Scripts
LeBrocq and Haskins discuss the role of empathy in intake after LeBrocq shares a personal story of taking a dog bite call during dinner that turned into a significant case. Haskins explains that SpeedAI flags calls where agents move straight to collecting form fields without acknowledging what the caller is going through. Both agree that empathy is an innate quality that cannot be fully taught, but its absence can be identified and addressed.
[00:21:39] Return on Investment: What Firms Actually Recover
Haskins shares that SpeedAI tracks rescued case value in a Monday morning team meeting. The average client recovers approximately 400,000 dollars in fees and 1.2 million dollars in total case value per year. Across the entire client base, the platform has rescued over 150 million dollars in total case value, with roughly 100 million dollars of that going directly to plaintiffs.
[00:23:42] Multilingual Capability: 162 Languages
Haskins notes that SpeedAI handles calls in 162 languages, including calls where the caller switches languages mid-conversation. LeBrocq reacts with visible surprise. This capability is positioned as critical for personal injury firms serving diverse urban markets.
[00:24:19] How to Try SpeedAI and What to Expect
Haskins closes with a direct pitch. Firms can start a free 14-day trial at speed.ai. The average firm rescues one to two cases during the trial period, enough, he argues, for the tool to have paid for itself before a firm commits to a subscription. He frames the pitch around three questions: do you care about the people who call you, the people who work for you, and your bottom line.
